FAQ - Frequently Asked Questions

Q. Is my credit card information safe when ordering from this site?
A.
Yes. Your order information is secure when ordering from this website. During the checkout process, you will notice a locked padlock icon at the bottom left or top right of your browser window along with a message that the connection is secure. This means that you are communicating on a Secure Socket Layer (SSL) which encrypts your order information and keeps it safe from unauthorized use.

Q. Why is the charge to my credit card from "PAYPAL *JOSHUABROCK" and DigitalWires and not JoshuaBrock.com?
A.
Your purchase is billed through PayPal, an eBay company, one of the largest and most respected payment providers on the internet. PayPal provides secure transaction services that enable Web merchants to accept and process real-time payments for goods and services purchased over the Internet. For more information on PayPal, click here. DigitalWires is our web hosting company.

Q. How can I pay for my purchase?
A.
At this time we accept Visa, MasterCard, Discover, and American Express. If you are not comfortable purchasing with a credit card, please contact us via email or call us at (814) 594 -9980 and we will be happy to help you place an order with a personal check or money order.

Q. What is Your Privacy Policy?
A.
We will not share any information gathered on this site with a third party. The information that you provide is used only to ship your order or answer any inquiries that you may have. As described above, your purchase is billed through PayPal. A copy of PayPal's Privacy Policy is available by clicking here.

Q. How can I check on the status of my order?
A.
If you have placed your order but have not yet received a confirming email that your order has shipped, contact us via email or call us at (814) 594 -9980.

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